kkfbk's Privacy Policy

kkfbk ("we", "us", or "the platform") provides a safe and trusted online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect, why we collect it, how we use it, and how we keep it secure when you use kkfbk's website, mobile version, or other digital services.

This Policy applies to all registered and unregistered visitors of the kkfbk platform. By using our services, you fully consent to the terms of this Policy. If you do not agree with any part of this Policy, we ask that you refrain from using our services.

This Policy may be updated at any time. In the event of changes, we will publish the revised version on this page. We recommend reviewing this page regularly.

kkfbk collects information from two main sources: (a) information you provide directly, and (b) information collected automatically while you use our services.

2.1 Information You Provide Directly

The following information may be collected during account registration and use of our services:

• Full name and date of birth (for age verification — minimum 21 years)
• Contact address and email
• Mobile number
• Document details submitted for identity verification (national ID or passport number)
• Financial transaction details — bKash, Nagad, or Rocket account numbers (full numbers are not stored)
• Information provided when contacting the support team

2.2 Automatically Collected Information

The following technical information may be recorded automatically when you visit and use our platform:

• IP address and approximate location
• Browser type, version, and device information
• Pages visited, time spent, and navigation path
• Information collected from cookies and similar tracking technologies
• Login time, session ID, and activity logs

kkfbk uses your personal information only for the following legitimate purposes. Your information is never used for any unauthorised commercial purpose.

• Account management: Creating, verifying, and maintaining your account and ensuring login security.
• Processing financial transactions: Accurately completing deposit and withdrawal requests via bKash, Nagad, or Rocket.
• Identity and age verification: Preventing access to the platform by those under 21 and detecting fraudulent activity.
• Providing customer support: Delivering effective support via 24/7 live chat and email ([email protected]).
• Platform improvement: Analysing user experience to improve service quality.
• Ensuring security: Detecting and preventing unusual account activity, hacking attempts, and fraud.
• Meeting legal obligations: Complying with applicable laws, regulations, or lawful instructions from authorities.
• Relevant communications: Sending important account-related notifications (and, with your consent, bonus and service updates).

kkfbk uses cookies and similar tracking technologies to improve service quality and make your experience more convenient.

4.1 Types of Cookies

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

kkfbk does not sell, rent, or trade your personal information. Information is shared only in the limited and lawful circumstances described below:

• Payment processors: The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with these service providers. Each provider has its own privacy policy.
• Technology and infrastructure partners: Limited information is shared with trusted technology partners for server hosting, security monitoring, and data analytics. These partners operate under strict confidentiality agreements.
• Legal authorities: Information may be provided in response to valid legal orders, court directions, or requests from government agencies.
• Fraud prevention: Where organised fraud or money laundering is detected, relevant information may be shared with the appropriate authorities.
• Business transfers: In the event of a change in ownership or business structure of kkfbk, users will be notified in advance and necessary information may be transferred.

Outside the circumstances listed above, we will never disclose your personal information to any third party.

kkfbk applies industry-standard technical and organisational measures to keep your information secure.

6.1 Technical Security

• SSL/TLS encryption: All data transfers between your browser and our servers are encrypted. The "https" and padlock icon in the address bar confirm this.
• Database encryption: Stored sensitive information (password hashes, identity document details) is kept in encrypted form.
• Firewall and intrusion detection: Our infrastructure is continuously monitored and alerts are triggered for any suspicious activity.
• Two-factor authentication: An additional layer of security is available for your account.
• Secure payment pipeline: Financial transactions are processed through an automated fraud detection system.

6.2 Organisational Security

• Staff are required to comply with strict data protection policies.
• Only authorised personnel can access the necessary information (least-privilege principle).
• Regular security audits and risk assessments are conducted.
• A rapid response plan is in place for data breach situations.

It is important to note that no method on the internet is 100% secure. We work to ensure the highest level of protection, but no one can guarantee complete security.

kkfbk retains your personal information only for as long as necessary to fulfil the purpose for which it was collected and to meet legal obligations.

• Active account data: All relevant information is retained for as long as the account remains active.
• Closed account data: Even after an account is closed, certain information may be retained for a defined period due to legal and regulatory obligations.
• Transaction records: Records of financial transactions may be retained for an extended period in accordance with legal requirements.
• Marketing data: Information used for marketing communications will be deleted once you withdraw your consent.
• Technical logs: System logs and analytical data are generally retained for a short period and deleted regularly.

When information is no longer needed, it is securely deleted or anonymised so that you cannot be identified.

kkfbk places the highest importance on users' data rights. You have the following rights:

To exercise any of the above rights, email us at [email protected]. Our team is available 24/7 to assist in both Bengali and English.

kkfbk is intended for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of account registration. If we have evidence or reasonably believe that a user is under 21, their account will be closed immediately and the stored information will be deleted.

If you believe that a minor has registered on our platform, please contact us at [email protected].

Due to the nature of our technology infrastructure, your information may be stored or processed on servers located outside Bangladesh. In such cases:

• We ensure that all international data transfers are conducted under appropriate contractual safeguards.
• When transferring data to third countries, we ensure that adequate protections are in place at the destination.
• The standards of protection described in this Policy will apply in all circumstances, regardless of location.

kkfbk reserves the right to update this Privacy Policy from time to time. This Policy may change due to expansion of services, adoption of new technologies, or changes in law.

For significant changes, we will:

• Publish the revised policy on this page.
• Notify registered users by email where necessary.
• Continued use of the platform after changes have been made will be considered acceptance of the revised policy.

That is why we recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

Our team is always ready to help you exercise your data rights. Your privacy is kkfbk's top priority.